Terms of Service
Last updated: November 11, 2026
These terms are an agreement between you and Solutions Guru LLC, Michigan ("we", "us") for the use of Guru Secretary, an AI phone secretary. By creating an account or using the service you agree to them.
The service
Guru Secretary gives you a phone number and an AI assistant that answers calls you forward to it, takes messages, books appointments, and can place calls you ask it to. The assistant is software. It can mishear, misunderstand or make mistakes, and it is not a substitute for a professional answering emergencies, or for legal, medical or financial advice.
Your account
- You must give accurate information and keep your password and API keys private. You are responsible for what happens under your account.
- You must be at least 18 and able to enter a contract for your business.
Plans, trials and payment
- Paid plans are billed monthly in advance through Square and include a set number of talk minutes each month, shown on the pricing page. Plans renew each month until cancelled.
- Free trials last 3 days. A phone number given during a trial may be taken back and reassigned if you do not choose a plan.
- You can cancel at any time; the plan stays active until the end of the period already paid for. Payments already made are not refunded except where the law requires it.
- We may change prices or included minutes with at least 30 days' notice by email.
Rules for use
You agree to use the service lawfully. In particular:
- Outbound calls and texts. You may only have the secretary call or text people who have agreed to hear from your business in that way, and you must follow the laws that apply, including the U.S. Telephone Consumer Protection Act, the Do Not Call rules and state laws. Calls using an AI voice for advertising generally require the person's prior written consent. You must honor requests not to be called again.
- Caller ID. You may only show a phone number you have the right to use and have verified with us.
- Recording and transcripts. You are responsible for giving any notice and getting any consent that call-recording laws require where you and your callers are.
- No spam, fraud, harassment, impersonation, or unlawful content, and no attempts to break or overload the service.
We may suspend or close an account that breaks these rules or puts the service or other people at risk.
Your content
You keep ownership of the information you give us and of your call records. You give us permission to use it to provide the service to you, as described in the Privacy Policy.
Phone numbers
Phone numbers are provided through our carrier and are assigned to your account while it is active. They may be reassigned after an account closes or a trial ends.
Availability
We work to keep the service running, but it depends on phone carriers and other providers and can be interrupted. The service is provided "as is", without warranties of any kind, to the fullest extent the law allows. It must not be relied on for emergency calls.
Limit of liability
To the fullest extent the law allows, Solutions Guru LLC is not liable for lost profits, lost business, or indirect or consequential losses, including losses from a missed, dropped or misunderstood call. Our total liability for any claim is limited to the amount you paid us in the three months before the claim arose.
Your responsibility to us
If someone brings a claim against us because of how you used the service, for example calls or texts placed without consent, you agree to cover the resulting costs.
Changes, ending and governing law
- We may update these terms; we will post the new version here and, for important changes, email you. Continuing to use the service means you accept them.
- You may close your account at any time. Sections that by their nature should continue (payment owed, liability, responsibility) continue after closing.
- These terms are governed by the laws of the State of Michigan, and disputes will be heard in the courts located in Michigan.
Contact
Solutions Guru LLC · Contact form · secretary@solutionsgurullc.com
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