Privacy Policy

Last updated: November 11, 2026

Guru Secretary is an AI phone secretary operated by Solutions Guru LLC, Michigan ("we", "us"). This policy explains what information we handle when you use gurusecretary.com and the phone service, and what we do with it.

Who this covers

Members: businesses and individuals who sign up for an account.
Callers: people who call, or are called by, a member's secretary. For caller information, the member is responsible for how it is used; we handle it on the member's behalf to provide the service.

Information we collect

Account details: name, business name, email address, phone number, username and a password (stored only as a one-way hash).
Business information you give us: hours, services, prices, instructions for the secretary, contacts and groups you upload, and your do-not-call list.
Call information: the caller's phone number, date, time and length of each call, a written transcript of the conversation, a summary, any message or appointment taken, and where a member has it switched on, an audio recording.
Text messages and faxes sent or received through the service.
Payment information: payments are processed by Square. We receive the plan and payment status, not your full card number.
Technical information: a sign-in cookie that keeps you logged in, and basic server logs. We do not use advertising or tracking cookies.

Google Calendar

If you choose to connect Google Calendar, we ask Google for permission to see and edit events on your calendars, along with your email address to show which account is connected. We use this access only to:

check when you are busy, so the secretary does not offer callers a time you already have something on, and
add, update or remove the appointments the secretary books for you.

We do not use Google Calendar data for advertising, we do not sell it, and we do not use it to train AI models. People at Solutions Guru do not read it except with your permission, for security purposes, or to comply with the law. The details of your existing events are not stored by us; we read busy times when a caller asks for an appointment. You can disconnect at any time on the dashboard or at myaccount.google.com/permissions, which stops our access.

Guru Secretary's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

How we use information

To answer and place calls for members, take messages, book appointments and send the member a summary by text and email.
To run accounts, bill for plans, prevent abuse and fix problems.
To send service messages such as usage notices. We do not send marketing email to callers.

We do not sell personal information.

Companies that process information for us

To provide the service, information passes through these providers, each only for its part of the job:

Telnyx: phone numbers, calls, text messages and fax.
ElevenLabs and OpenAI: the voice conversation on a call (speech recognition, the spoken replies).
Anthropic: writing the call summary and understanding what a caller needs.
Cloudflare: hosting the website and storing account and call records.
Square: payments. Resend: sending email. Google: calendar, only if you connect it.

Calls with an AI and recording

Calls are answered and placed by an AI assistant, which says so. Calls are transcribed, and may be recorded when the member has turned recording on. Members are responsible for following the call-recording and consent laws that apply to them and their callers.

How long we keep information

We keep account and call records while the account is open. When a member closes an account or asks us to, we delete the account's records within 30 days, except where we must keep something by law (for example payment records).

Your choices

Members can see, export and delete their call records on the dashboard, and can ask us to delete their account.
Callers who want a record about them removed, or who do not want to be called again, can contact the business they spoke with or write to us and we will pass it on.
Residents of some states and countries have legal rights to access, correct or delete their information. Write to us and we will respond.

Security

Connections to the site are encrypted, passwords are stored hashed, and access keys are kept in encrypted storage. No system is perfectly secure; if we learn of a breach that affects you we will tell you.

Children

The service is for businesses and is not directed to children under 13.

Changes and contact

If we change this policy we will post the new version here with a new date. Questions or requests: use the contact form, or write to secretary@solutionsgurullc.com.

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